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How to Engage Visitors at Heritage Sites

Welcome to the first in what will be a series of blog posts that’ll be discussing how to keep people invested in your heritage site…

Entertained is Engaged

Heritage sites are an important way to preserve and learn from history. They allow us to explore various cultures and develop awareness about ourselves. it’s vital we keep these sites running so we can continue to learn and grow from them.

However, a heritage site can only preserve the past and inform our futures if visitors engage with the subject matter. Having spent over 2 decades working with heritage sites around the world we’ve picked up a trick or two in the quest to keep visitor sites engaging. Something we hope to share with you in an upcoming series of posts.

1. Bitesize information

People don’t usually get into the heritage industry without a passion for the subject matter. This is a blessing but can also be a curse when curating information for visitors to consume.

Have you ever been to a museum or heritage site and been confronted with signage displaying essays of text, or videos hours long? How many people have hours to spend reading or watching this information. We always recommend that it’s better to have bite size amounts of interpretation that people will remember, than mountains that they’ll forget. This isn’t to say you can’t make lots of content available to the more studious of visitor, but this is where layering of content comes in. More on this a bit later.

2. Consider all ages

Visitors to heritage sites are incredibly varied with many people using them as a family day out. Whatever age group your visitors fall under, making sure they are all kept entertained is essential to their experience. Where younger visitors are concerned, traditional signage just won’t cut it. A good place to start is some form of hands on low tech physical interactives – such as the magnet game we designed for the Viridor waste management visitor centre. It demonstrates how recyclable materials are sorted at the site. 

3. Utilise Audio and Video

They say a picture is worth a thousands words, so how many do you think a video is worth? Audio and Video interpretation when used well can really bring a subject to life. As AV experts we obviously have a huge range of products that can help you add audio or video to your heritage site available off-the-shelf on our store.

From archive footage to first person oral histories, sharing media with visitors is always a hit. You can utilise simple looping video screens to more impressive projector installations, the possibilities are endless and we’ll no doubt dig deeper into these options as this series continues. For now we’ll just make the point that a 30 second audio clip or a 1 minute video is capable of having a larger impact on visitors than 20 signs.

4. Take it Outside

Many heritage sites can be found outdoors or at the very least offer plenty of outdoor space for visitors to enjoy. More often than not, you’re likely to (at best) find some traditional signage at these places that provide a greater insight to the site, but nothing too amazing. As we’ve already established media can be leveraged to engage visitors at a much better rate than standard signage, so why not bring some outdoors?

Our range of outdoor audio products is perfect for engaging visitors with audio interpretation outside. The interactive nature of the U-Turn Round is always a hit with younger visitors especially who love activating the audio by winding the handle. An entertained visitor is always a more engaged visitor.

5. Do something different

So you’ve made some interesting bitesize content but you now need to share it with visitors. Looping or push button content is a staple for many heritage sites, however a good trick to improve engagement is creating different ways for users to interact.

This can be something as simple as motion activated audio taking a visitor by surprise, or building handsets into interesting objects such as this example for Wirksworth Heritage Centre. Here our Heavy Duty Handsets were converted into unique objects that when raised to the ear would trigger audio content, such as a shoe or sweet jar lids.

Conclusion…

So what have we discussed in this post? The most important element to keeping visitors engaged at visitor sites is to curate information into bitesize, memorable and interesting pieces. Entertained visitors are engaged visitors, consider ways to appeal to visitors of all ages. Use audio and video to your advantage, utilise outdoor spaces well and think of unique ways to present interpretation. 

Hopefully you’ve found this useful, we’ll follow this up with more insights into how to engage visitors at heritage sites in the future so stay tuned!

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