Your support requirements are very important to us. If you require support please e-mail us at support@blackboxav.co.uk or phone us on +44 (0)1639767007. For emails we request you provide us with as much detailed information as possible along with any digital pictures or video, this will help us to identity and resolve any issues quickly.
Below are media formatting instructions for our products, as well as each product manual. If you are unable to find what you’re looking for don’t hesitate to get in touch.
Product Manuals and User Guides
Media Formatting Instructions
1) Encoding Software Manual: download
This manual will take you through the formatting process and explain how to use the software below.
2) SUPER Encoding Software: download
Download this software to convert your media for use with our audio and video products. After installation please do not update this software.
3) Product Profiles
These are pre-configured profiles that you use with the ‘SUPER’ software to convert media into the correct format for our products.
Audio
Audio Frame 15
Audio Sign Touch
Audio Sign Turn
Message In A Speaker
SB Lite
Solar Post
U-Turn Round
Video
Exhibit video player looping
Exhibit video player button
Video Frame 12
Lightbox 2 coming soon
Misc
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Product Manuals & Information Sheets
A
Armoured Cable Headphones
AudioSign Touch
AudioSign Turn October | 2012+
AudioSign Turn | Pre-Otober 2012
Audio Solar Post | Feb 2013+
Audio Solar Post | Pre-Feb 2013
Audio Tour Guide
Audio Frame 15
B
BBHD Media Player (Standard)
BBHD Media Player (Wireless)
Behind Panel Speakers 20w
Behind Panel Speakers 25w
Buttons (Amusement)
Buttons (Piezo)
Buttons (Push)
C
D
E
F-K
L
M
MediaScreen 19″
MediaScreen 24″
MediaScreen 32″
MediaScreen 40″
MediaScreen 46″+
MIAS – Micro
MIAS – POS
MIAS
N-O
P
Plastic handset info - (specs)
Q-R
S
SB-Lite
Single Cup Headphones
Sound Shower
T
Through Panel Speakers 4″ 15w
Through Panel Speakers 5″ 40w
Touch Screen 15.6″ – specs
Touch Screen 22″ – specs
Touch Screen 32″ – specs
U
U-Turn Round October 2012+
U-Turn Round Pre October 2012
V
VideoFrame 12 (VF 15)
VSP Speaker – specs
W-Z
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Discontinued Product Support
SB2 Manual & Software
DMS2 Manual & Software
POS Audio Player Manual
Tour Mate Info Sheet
Trail Box Manual
U-Turn Version 1 Manual & Software (read the Read Me.txt)
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Test Content
These files can be used as a template or as test content to ensure your device is functioning properly.
Audio Frame 15
Exhibit Video Player Button
Exhibit Video Player Looping
SB Lite Buttons
SB Lite PIR
Message In A Speaker
Message In A Speaker POS
Message In A Speaker Micro
U-Turn Round
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Returns Policy
If, for any reason, you wish to return an item, please contact us first to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing support@blackboxav.co.uk.
We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.
