Support

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Your support requirements are very important to us. If you require support please fill in the contact form on the right or e-mail us on support@blackboxav.co.uk.

Providing us with as much detailed information and any digital pictures or video will help us to identity problems faster.

Product Support

To view a list of FAQ’s please go to the product page. Or click here.

Audio Support

Download our audio encoding guide and software. This guide and software will help you encode audio files for the following blackbox-av products: SB Lite, Solar Posts, Message In A Speaker, U-Turn Round and Solar Sound Round.

Here is a SB Lite Troubleshooting Guide

Returns

If, for any reason, you wish to return an item, please contact us first to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing support@blackboxav.co.uk.