Your support requirements are very important to us. If you require support please e-mail us at firstname.lastname@example.org or phone us on +44 (0)1639767007. For emails we request you provide us with as much detailed information as possible along with any digital pictures or video, this will help us to identity and resolve any issues quickly.
Below are media formatting instructions for our products, as well as each product manual. If you are unable to find what you’re looking for don’t hesitate to get in touch.
Product Manuals and User Guides
Media Formatting Instructions
1) Encoding Software Manual: download
This manual will take you through the formatting process and explain how to use the software below.
2) SUPER Encoding Software: download
Download this software to convert your media for use with our audio and video products. After installation please do not update this software.
3) Product Profiles
These are pre-configured profiles that you use with the ‘SUPER’ software to convert media into the correct format for our products.
Product Manuals & Information Sheets
Discontinued Product Support
SB2 Manual & Software
DMS2 Manual & Software
POS Audio Player Manual
Tour Mate Info Sheet
Trail Box Manual
U-Turn Version 1 Manual & Software (read the Read Me.txt)
These files can be used as a template or as test content to ensure your device is functioning properly.
If, for any reason, you wish to return an item, please contact us first to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing email@example.com.
We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.