Your support requirements are very important to us. If you require support please e-mail us at or phone us on +44 (0)1639 874 100. For emails we request you provide us with as much detailed information as possible along with any digital pictures or video, this will help us to identity and resolve any issues quickly.

Below are media formatting instructions for our products, as well as each product manual. If you are unable to find what you’re looking for don’t hesitate to get in touch.

Product Manuals and User Guides

Media Formatting Instructions

Read the manual below (1), download the software (2) and use the encoding software for your product (3).

1) Encoding Software Manual: download
This manual will take you through the formatting process and explain how to use the software below.

2) SUPER Encoding Software: download
Download this software to convert your media for use with our audio and video products. After installation please do not update this software.

3) Product Profiles
These are pre-configured profiles that you use with the ‘SUPER’ software to convert media into the correct format for our products.


Product Manuals & Information Sheets

Please see individual product page on the for manuals and information sheets (select ‘Downloads’ tab)


Discontinued Product Support

SB-Lite Manual | SB-Lite Test Messages
SB2 Manual & Software
DMS2 Manual & Software
POS Audio Player Manual
Tour Mate Info Sheet
Trail Box Manual
U-Turn Version 1 Manual & Software (read the Read Me.txt)
Video Frame 15 Manual
Message in a Speaker Manual
Lightbox 2 Manual / Tutorial Videos


Test Content


Returns Policy

If, for any reason, you wish to return an item, please contact us first to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing

We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.

Maintenance Contract

We supply all of our goods with a 1 year return to manufacture warranty as standard. We also offer maintenance contracts to ensure limited downtime should an issue occur, please contact us for more information.


13 Mardon Park
Central Avenue
Baglan Energy Park
Port Talbot
SA12 7AX

Company Details

Registered in: Wales - Cardiff
Registration Number: 7455794
VAT Reg. No. 103 8350 46



Tel:+44 (0)1639 874 100
Fax:+44 (0)1639 767 008