Your support requirements are very important to us. If you require support please e-mail us at email@example.com or phone us on +44 (0)1639767007. For emails we request you provide us with as much detailed information as possible along with any digital pictures or video, this will help us to identity and resolve any issues quickly.
Below are media formatting instructions for our products, as well as each product manual. If you are unable to find what you’re looking for don’t hesitate to get in touch.
Product Manuals and User Guides
Media Formatting Instructions
Read the manual below (1), download the software (2) and use the encoding software for your product (3).
1) Encoding Software Manual: download
This manual will take you through the formatting process and explain how to use the software below.
2) SUPER Encoding Software: download
Download this software to convert your media for use with our audio and video products. After installation please do not update this software.
3) Product Profiles
These are pre-configured profiles that you use with the ‘SUPER’ software to convert media into the correct format for our products.
Product Manuals & Information Sheets
Please see individual product page on the Interpretationshop.co.uk for manuals and information sheets (select ‘Downloads’ tab)
Discontinued Product Support
SB2 Manual & Software
DMS2 Manual & Software
POS Audio Player Manual
Tour Mate Info Sheet
Trail Box Manual
U-Turn Version 1 Manual & Software (read the Read Me.txt)
Video Frame 15 Manual
These files can be used as a template or as test content to ensure your device is functioning properly.
Audio Frame 15
Exhibit Video Player Button
Exhibit Video Player Looping
SB Lite Buttons
SB Lite PIR
Message In A Speaker
Message In A Speaker POS
Message In A Speaker Micro
U-Turn Round – V2 (Wav)
U-Turn Round – V3 (MP3)
Video Clip HD
If, for any reason, you wish to return an item, please contact us first to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing firstname.lastname@example.org.
We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.
We supply all of our goods with a 1 year return to manufacture warranty as standard. We also offer maintenance contracts to ensure limited downtime should an issue occur, please contact us for more information.